Need to know

- Need to know -

Important information


Should you not be happy with your product, please feel free to let us know and we will gladly accommodate you.

Remember:  Plant based ingredients are still chemicals and the skin can react to any type of chemical.

Should irritation occur, discontinue use. In all cases, only a tiny amount of product is needed at a time.

A little goes a long way.

Scent and colour changes may occur.

Sometimes raw ingredients become difficult to source and may need extra time. Please be aware of this.

Please store products in a cool, dry area and sealed after use.
The ingredients used are heat sensitive.


All preservatives used (when required in an aqua-based product) are ecocertified.

Products do not need to foam in order to cleanse, but the cleansers do have some foam action.

All surfactants used are ecocertified (accepted for use in natural products).

All plant butters and oils used are either cold pressed or organic.

Products are tested on humans only.

Roots products are housed in glass only containers which can be reused and recycled.

These products are made because we love all things natural, organic, earthy and unique, just like you.

Roots products are made to hydrate, nourish and restore skin. We make no medical claims about the treatment of specific types of dermatitis.