Returns policy

- Returns policy -

While we hope that you are always satisfied with your Roots purchase,

we realise there are times that you may need to return a product.

Please review the following:

  • Returns must be made within 30 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.

  • Please mail your return to: D71D Sugar Hill Avenue, Summerveld, Durban, RSA, 3610
    You will be responsible for the return shipping & handling charges, which will not be refunded,
    unless you received damaged merchandise (see Damaged Products Policy)

  • Returns will be processed within 1-2 weeks of our office receiving your ite.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

Please contact us with any questions or enquiries.