- Returns policy -
While we hope that you are always satisfied with your Roots purchase,
we realise there are times that you may need to return a product.
Please review the following:
- Returns must be made within 30 days of your receipt date for a refund.
- Merchandise must be in its original, unopened, and unused condition.
- We regret that we do not refund original shipping costs with the return.
- Please mail your return to: D71D Sugar Hill Avenue, Summerveld, Durban, RSA, 3610
You will be responsible for the return shipping & handling charges, which will not be refunded,
unless you received damaged merchandise (see Damaged Products Policy)
- Returns will be processed within 1-2 weeks of our office receiving your ite.
- Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
Please contact us with any questions or enquiries.